Billing, Cancellation & Refund Policy

This policy explains how paid ShiftSideKick subscriptions renew, cancel, and are handled for refunds.

ShiftSideKick is provided by Nebijane LLC (“Nebijane,” “we,” “us,” or “our”).

This page is intended to be easy to scan. The ShiftSideKick Terms of Service contain the full product agreement. Pricing shown at purchase controls the amounts charged.

1. What is recurring?

Paid ShiftSideKick plans are recurring subscriptions. You choose a billing interval (such as monthly or annual) when you purchase.

The Free plan has no subscription charge and does not require a credit card.

All plans include unlimited locations. Paid plans scale primarily by active Employee capacity, according to the pricing shown in ShiftSideKick at the time of purchase.

2. When will I be charged?

Paid plans are billed in advance for the billing interval selected at purchase. The price and billing interval are shown before you confirm a purchase, and each renewal is charged at the start of the next billing period.

Nebijane uses third-party payment processors such as Stripe for paid subscriptions. Payment-card details are collected and processed by the payment processor according to the checkout flow in use. Nebijane does not intend to store complete payment-card numbers.

3. Does it automatically renew?

Yes. Paid subscriptions automatically renew for the same billing interval until canceled.

To avoid being charged for the next billing period, cancel before the renewal date.

4. How do I cancel?

You may cancel using the available ShiftSideKick billing or customer portal, or by contacting Nebijane through the Contact page and choosing a billing-related reason.

5. When does cancellation take effect?

Cancellation generally takes effect at the end of the current paid billing period.

You retain paid access through the paid-through date for that period.

Cancellation does not itself create a prorated refund.

6. Do I receive a prorated refund?

Paid subscription charges are generally non-refundable once a billing period has begun.

There is no prorated refund merely because a customer cancels partway through a paid period.

Nebijane does not offer a general money-back guarantee.

Refunds required by applicable law will be honored.

7. How are billing mistakes handled?

Nebijane will investigate duplicate charges, erroneous charges, billing errors, and other appropriate refund requests.

If you believe a charge is incorrect, contact us so we can review it. Where appropriate, Nebijane may issue a refund, credit, or other correction.

Contacting Nebijane about a billing issue does not waive or limit any lawful cardholder dispute rights.

8. What happens after cancellation?

Where current product behavior supports it, the organization transitions to the applicable Free-plan state after the paid term ends.

Cancellation does not itself delete your organization or workforce data.

Plan capacity and Free-plan limits continue to apply after a paid subscription ends. Exact over-cap behavior depends on current product rules shown in ShiftSideKick.

9. What about failed payments?

If a renewal payment fails:

payment may be retried according to the payment processor and billing configuration;
customers may be notified;
paid access may eventually be limited or suspended if the payment failure remains unresolved; and
data is not promised to be immediately deleted solely because one payment fails.

10. What about upgrades and downgrades?

Plan changes may affect charges.

Where possible, applicable pricing or proration is shown before you confirm a change.

Downgrades and cancellations may take effect at the next billing period, depending on the change and the product’s billing rules.

Plan capacity rules continue to apply after a change.

11. Taxes and price changes

Applicable taxes may be charged where required.

Future pricing changes apply prospectively, subject to applicable notice requirements.

Special trials, discounts, or promotions are governed by the specific terms shown with that offer.

12. How do I contact Nebijane about a billing problem?

Use the Nebijane Contact page and choose a billing-related reason.

Customer support for ShiftSideKick billing is provided by Nebijane LLC through that Contact form.